Helpline
You can call the Winter Fuel Payment Helpline if you need:
- Further information on Winter Fuel Payments;
- To tell us about a change in your circumstances; or
- To get a claim form for Winter Fuel Payments. You can also download this claim form from this website
The Winter Fuel Payment Helpline is on 08459 15 15 15 (0845 601 5613 for textphone users). Lines are open from 8.30am to 4.30pm, Monday to Friday. Charges are the same as for local calls. We may monitor your call to check the quality of service you receive.
Remember, if you are in receipt of a State Pension or another social security benefit other than Housing Benefit, Council Tax Benefit or Child Benefit you should first contact the office that normally deals with you.
Contact us by email
If you have an enquiry or complaint, you can also contact the helpline via email by using the form below.
Please note: This is not a secure route for sending personal information. Read our privacy policy
Please enter a telephone number where we can reach you between the hours of 8.30am and 4.30pm on weekdays so we may respond to your enquiry.
Other sources of information
You can get further advice or help with your questions about Winter Fuel Payments from your pension centre, Jobcentre Plus office, Jobcentre or social security office.
Other organisations such as your local Age Concern centre or Citizens Advice Bureau may also be able to help. Look in your local phone book for their details.